Frequently asked questions

ProTrixPlus connects the trading strategies published on the platform to your own MetaTrader 5 (MT5) account. When a strategy raises an alert, the matching order is placed on your account automatically, sized by the settings you choose. Your money stays with your broker - we never hold your trading funds.

Yes. Creating an account is free, needs no card and doesn't expire. You pay only for the strategies you choose to run, and for the commission charged on their profits through your wallet.

Choose Sign Up, enter your name, email and phone number (or continue with Google), and tick the box to accept the Terms and Privacy Policy. We email you a temporary password; sign in with it and you'll be asked to set your own.

Check your spam or promotions folder first. If it isn't there, use "Forgot password?" on the sign-in page to get a reset link, or write to protrixplus@gmail.com.

Click your name at the top right and choose Edit profile, then Change email or Change phone. To change your email, type the new address and we email a link to your current one. Open it, press Send code to get a 6-digit code at the new address, then enter that code (it works for 10 minutes) and your password on the same screen. To change your phone number, we email a 6-digit code to your current email. Your Google sign-in keeps working after an email change.

Yes to both. The sign-in box accepts your email or phone number, and "Continue with Google" works for the same email address. If you signed up by email, finish your first sign-in with the emailed password and set your own before using Google.

Open the strategy marketplace on your dashboard, subscribe to a strategy and pay for it. Once our team confirms your payment, complete setup: connect your MT5 account, pick your exposure multiplier and confirm the risk disclosure. The strategy then starts trading on your account.

Transfer the amount by bank transfer or UPI to the details shown in the app, then submit the transaction (UTR) reference. Our team confirms it by email, usually within one business day, and the strategy unlocks.

Yes. Each strategy lets you choose an exposure multiplier within the range allowed for it, and shows the lot size that results before you confirm.

We stop sending that strategy's signals to your account. Positions that are still open are not closed for you, so check MT5 and manage them yourself.

The wallet is a prepaid balance for ProTrixPlus charges - mainly the commission on your strategies' profits. Your trading money stays in your own broker account, not in the wallet. If the wallet reaches zero, no new trades are placed for you until you add funds.

Commission is a percentage of your profit, charged only on a new best result. Earlier losses have to be recovered before commission applies again, so you never pay twice for the same profit. Every charge is listed in your wallet history.

Open your wallet and choose Add Fund, transfer the amount as shown, and submit your transaction reference. The balance is credited after our team confirms it.

Choose Withdraw, enter the amount and where to pay it. An admin reviews the request and pays it out. While you have an open position or commission that isn't yet settled, part of your balance (currently 30% of your minimum wallet balance) is held back.

Every account has a referral code in the wallet and on your profile. Share it with new clients; when they sign up and meet the programme's conditions, you earn a reward in your referral balance. The conditions and the reward are shown in the app and can change.

Your tier is shown on your profile. It goes up as more of the people you referred go on to pay for a strategy, and your profile shows how many more you need for the next one. For now it is a status badge - it doesn't change your fees.

No. All trading involves risk and you can lose money - including more than you put in, depending on your broker. Past performance doesn't guarantee future results. Please read the risk disclosure before you start.

No. ProTrixPlus is software that carries out strategies you choose to subscribe to. It doesn't give personal investment, financial, tax or legal advice.

An MT5 account with a broker that allows automated trading, and enough margin in it. You enter your broker server and login in the dashboard to connect.

Yes - every strategy trades on an MT5 account of its own. Once your subscription to a strategy is approved you enter that account's details in the strategy's setup, at no extra cost. A different strategy needs a different MT5 account.

Yes, from the strategy's card. Changing an account that is already set up costs a one-time $5.00, taken from your wallet - you are shown the cost and asked to confirm first. The strategy's open trades are closed at market, the old account is removed, and you start the strategy again once the new account is connected.

It stays connected for a few days after the subscription ends, so renewing in that time carries straight on. If you do not renew, the account is eventually disconnected, and you enter an account again when you subscribe next.

Delays, slippage and rejected orders can happen - because of the market, your broker, your margin or the connection. Check your Execution History for what was sent. A repeated alert never places a duplicate trade.

To stop one strategy for a while, pause it on its card in the dashboard - it takes no new trades, its open trades are closed, and its MT5 connection is switched off until you resume it (resuming switches it back on within about a minute). To stop everything, pause your strategies (or change your MT5 password) and no more orders can be placed. Then manage any open positions yourself in MT5.

No. Your password goes straight to MetaApi.cloud to set up the connection. It is never written to our database or logs, and no admin can see it.

Your account details, your trading connection and activity, and payment and wallet records - to run the service. We don't sell your data or run ad trackers. The Privacy Policy has the details.

Email protrixplus@gmail.com from your registered address. We'll close the account and delete or anonymise your data, except records we must keep by law, such as payment and ledger records.