Terms & Conditions

1. Agreement

These Terms & Conditions ("Terms") are an agreement between you and ProTrixPlus ("ProTrixPlus", "we", "us") for your use of the ProTrixPlus website, dashboard and related services (the "Service").

By creating an account, ticking the box at signup, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

These Terms are an electronic contract under the Information Technology Act, 2000. No physical or digital signature is needed for them to bind you.

2. What ProTrixPlus is

ProTrixPlus is software that connects trading strategies published on the platform to your own MetaTrader 5 (MT5) account. When a published strategy raises a trading alert, we turn it into orders and send them to your MT5 account, sized by the settings you choose.

• We are an execution and automation tool. We are not a broker, exchange, bank or payment institution, and we do not hold your trading funds - your money stays in your account with your broker.
• We do not manage your account at our discretion. You choose which strategies to subscribe to and how much exposure to take.
• Nothing on the Service is investment, financial, tax or legal advice, or an offer, recommendation or solicitation to buy or sell anything.

3. Your account

• Eligibility. You must be at least 18 and legally able to enter a contract. If you sign up for a company, you confirm you can bind it.
• Accurate details. Give your real name, email and phone number and keep them up to date. One person should hold one account.
• Signing in. We email you a temporary password when you sign up, and you must replace it the first time you sign in. Once you have done that you can also sign in with Google.
• Keeping it safe. You are responsible for your password, your email inbox and everything done through your account. Tell us straight away if you think someone else has access.
• Checks. We may ask you to verify your identity or provide documents (for example before a withdrawal) and may refuse or reverse a request we cannot verify.

4. Fees and payments

• The account is free. Creating and keeping a ProTrixPlus account costs nothing, and no plan is needed to sign in. If we introduce paid account plans in future, we will tell you in the app and by email before they apply to you.
• What you pay for. Each strategy has its own subscription price, shown on the strategy before you subscribe. Wallet charges (section 7) apply while your strategies trade.
• How you pay. There is no payment gateway. You pay by bank transfer or UPI to the details shown in the app, then submit the transaction (UTR) reference. A payment counts only once our team has matched and confirmed it - usually within one business day, but we cannot promise a time.
• Pay carefully. Send the correct amount from an account in your own name and quote the right reference. We are not responsible for money sent to the wrong account or with a wrong reference.
• Taxes. Any applicable taxes are shown or explained at the time of payment.
• Refunds. Strategy subscription fees are not refundable once the strategy has been unlocked or your connection provisioned, except where the law requires or we agree otherwise in writing. If a payment is rejected, or a charge was made in error, we will refund or credit it.
• Changes. We may change prices and fees. A change never affects a period you have already paid for.

5. Strategies and automated execution

• Getting started. After you subscribe to a strategy and your payment is confirmed, you complete setup: connect your MT5 account, choose your exposure multiplier within the range the strategy allows, and confirm the risk disclosure. Only then does the strategy trade on your account.
• Your authorisation. While a strategy is active, you authorise us to place, change and close orders on your connected MT5 account automatically, without asking you each time, in line with the strategy and your settings. You can withdraw this at any time by disconnecting your MT5 account in the dashboard or changing your MT5 password.
• Strategies are ours to run. We may add, change, pause or withdraw a strategy, and change its symbols, rules or sizing basis. Switching a strategy off stops new entries; exit and risk-management instructions for positions that are already open may still be sent.
• When a subscription ends. A strategy subscription runs for the period shown for it. When it ends, or is revoked, we stop sending that strategy's signals to your account. Positions that are still open are not closed for you, so check and manage them yourself in MT5.
• Execution is not guaranteed. Orders can be delayed, filled at a different price (slippage), partly filled, rejected or missed because of market conditions, your broker, your account (margin, trading hours, symbol availability, permissions), the network, MetaApi.cloud, TradingView or our own systems. Duplicate-signal protection lowers the chance of an order being placed twice but cannot remove every failure.
• Your account must be able to trade. It needs enough free margin, the right symbols, automated trading allowed by your broker, and a working MT5 connection. If not, orders may fail and we are not responsible for the result.
• Past results are not promises. Performance information shown for a strategy (win rate, drawdown, past returns) is historical and illustrative, not a forecast.

6. Your MT5 account and credentials

• What you give us. To connect, you enter your broker server, MT5 login number and MT5 trading password. The password goes straight to MetaApi.cloud, our trading-connectivity provider, to create the connection. We do not keep it in our own database or logs.
• It must be yours. You must be the lawful holder of the MT5 account (or have the holder's permission), and your broker must allow automated trading and third-party connections. You stay bound by your broker's terms.
• Trading password. Use the trading (master) password. A read-only investor password cannot place orders.
• Disconnecting. You can disconnect at any time in the dashboard. Changing your MT5 password also cuts off access.
• Your broker holds your money. Your broker, not us, holds your funds and positions. Ask your broker about balances, margin calls, stop-outs, swaps and fees.

7. The wallet

• What it is. The ProTrixPlus wallet is a prepaid balance used only to pay ProTrixPlus charges - mainly the profit share (commission) on your strategies' profits and any trading-connection costs. It is not a bank account, deposit, investment or e-money product, it earns no interest, and it is separate from the money in your broker account.
• Adding funds. Transfer money as shown in the app and submit the reference. The balance is credited after our team confirms the transfer.
• Charges. Commission is worked out on your realised trading profit at the strategy's profit-share rate (or the platform default) using a high-water-mark method: you are charged only on a new best result, and earlier losses must be recovered before more commission applies. Each charge appears in your wallet history. The rates and the period over which the high-water mark runs are set by us, are shown in the app, and apply to future trades when changed.
• Minimum balance. We may set a minimum wallet balance for your account. When your wallet balance is zero or below we do not place new trades for you until you add funds. Positions that are already open are not closed by this rule.
• Withdrawals. You can ask to withdraw your available balance. An admin reviews the request and pays it out to the details you give, which should be in your own name. While you have an open position or commission that is not yet settled, part of the balance is held back (currently 30% of your minimum wallet balance). We may delay or refuse a withdrawal that we reasonably suspect is fraudulent, unlawful or made in error.
• Corrections. If a credit or charge was made in error we may correct it, including by adjusting your balance.

8. Referrals

You can share your personal referral code. When someone you refer signs up and meets the conditions of the referral programme, you may earn a reward credited to your referral balance. The conditions, the reward and how it can be used are shown in the app, and may change or end at any time; a change does not affect rewards already credited.

Self-referrals, fake accounts, spam and misleading promotion are not allowed. We may withhold or reverse rewards, and close accounts, where we find abuse. A reward is not yours until it has been credited.

9. Risk disclosure

Trading leveraged products such as forex, metals, indices and CFDs carries a high level of risk and is not suitable for everyone. You can lose some or all of the money in your trading account - and, depending on your broker, more than you deposited. Past performance is no guide to future results. No strategy, signal or return is guaranteed.

• Automation can magnify losses: orders are placed without your confirmation and can follow each other quickly.
• Strategies can have long losing periods and deep drawdowns, and results differ between clients because of timing, slippage, spreads and account size.
• Leverage magnifies gains and losses alike.
• You alone decide how much to put at risk and are responsible for watching your account. Only trade with money you can afford to lose.
• If you are unsure, get independent advice before you start.

By using the Service you confirm that you have read and understood these risks. We also ask you to confirm a risk disclosure when you start a strategy.

10. Acceptable use

Please do not:

• use the Service for anything unlawful, or where its use is not permitted. You are responsible for making sure that your use of the Service, and trading the instruments you choose through your broker, is lawful where you live - some countries restrict or prohibit residents from trading foreign exchange or CFDs with overseas brokers. Do not use the Service if it is not lawful for you;
• give false details, use someone else's account or funds, or move money you cannot show is legitimate;
• copy, scrape, probe, reverse engineer or disrupt the Service, or try to get into accounts that are not yours;
• share, resell or republish our strategies, signals or webhook details;
• open several accounts to abuse offers or referrals, or sign up in bulk by script.

11. Suspension and ending your account

• You can leave at any time. Disconnect your MT5 account, manage or close your open positions yourself, then email us to close your account.
• We can suspend or close an account, pause trading or refuse service if you break these Terms, we suspect fraud, unlawful use or abuse, you do not pay what you owe, the law or a regulator requires it, or we stop offering the Service.
• What happens next. Open positions stay on your broker account and are your responsibility. We will pay out your available wallet balance after deducting what you owe, subject to the withdrawal rules and any legal hold. Sections that by their nature should continue (risk, disclaimers, liability, governing law) do.

12. Our intellectual property

The Service - its software, design, logo, strategy rules and content - belongs to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use it for your own trading while your account is in good standing. You may not copy, sell, sublicense or build on it. If you send us feedback, we may use it freely.

13. Disclaimers

The Service is provided "as is" and "as available". As far as the law allows, we do not promise that it will be uninterrupted, error-free or secure, or that signals will be delivered or executed on time, and we disclaim all implied warranties. We depend on others - your broker, MetaApi.cloud, TradingView, Google sign-in, and email and hosting providers - and are not responsible for their failures.

14. Limit of liability

• As far as the law allows, we are not liable for trading losses, lost profits, lost opportunities or indirect or consequential loss arising from your use of the Service, market movements, or any delay, failure, slippage or error in signals or execution.
• Our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim arose (or, for a charging error, the amount of that charge).
• Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.
• You agree to make good losses we suffer because you broke these Terms or used the Service unlawfully.

15. Changes to these Terms

We may update these Terms. The version and date are at the top of this page. For a material change we will tell you in the app or by email before it takes effect. If you keep using the Service after a change takes effect, you accept it; if you do not, you can close your account. We may also change, suspend or end features of the Service.

16. Governing law and disputes

These Terms are governed by the laws of India. If something goes wrong, please write to protrixplus@gmail.com first - most issues can be settled by talking. If we cannot resolve it that way, the courts of competent jurisdiction in India have exclusive jurisdiction.

17. General

• These Terms, the Privacy Policy and anything shown in the app when you subscribe or pay are the whole agreement between us about the Service.
• If a part is found unenforceable, the rest stays in force. Not enforcing a right is not giving it up.
• We may transfer our rights and duties to a successor of the business; you may not transfer yours without our written consent.
• We are not liable for delay or failure caused by events beyond our reasonable control, such as outages of the internet, brokers, exchanges or infrastructure providers, power failures, or acts of government.
• We may send you notices by email or in the app. Please keep your email address up to date.

18. Contact

Questions about these Terms, or anything else about the Service:

• Email: protrixplus@gmail.com